Due to our manufacturing process involving precise molds, Erotixxx Toys cannot alter the dimensions of any toy. Each design is crafted based on existing molds to ensure consistency and quality, making custom sizing adjustments outside our current offerings unavailable.
Should there be any concern with your order upon receipt, it’s crucial to notify Erotixxx Toys within 3 days of delivery. To facilitate a smooth resolution process, please keep the item in its original, unopened packaging if the issue is apparent without unwrapping. Reporting promptly within the 3-day window is essential for warranty or replacement requests. For assistance, email us or visit our contact page.
We accept returns within 30 days of purchase if the product is intact, unused, and in its original packaging. Refunds are processed to the original method of payment after the returned item is inspected. Return shipping costs are not reimbursed.
Most orders are dispatched within 2-5 business days. You will receive an email with tracking information once your order is shipped. Delivery time varies depending on location but typically takes 5-10 business days.
The Attachment Hole is an adaptable feature on our toys that allows for secure attachment to smooth surfaces or compatibility with harness accessories. Use water-based lubricants and avoid abrasive cleaning materials to prevent damage to the silicone. Wash with warm water and mild soap, and thoroughly dry before storing.
Erotixxx Toys complies with legal obligations regarding customs declarations for international shipments. We accurately declare merchandise values and cannot underdeclare items or mark them as gifts to avoid taxes or duties. Customers are responsible for any taxes, duties, or fees imposed by their country.
As handmade products, items from Erotixxx Toys may exhibit slight variations in color, texture, or size due to the nature of our manufacturing process. These variations attest to the unique craftsmanship of each toy and do not impact the overall quality and functionality of the products.
Erotixxx Toys emphasizes the importance of reading and understanding the Safety-Guidelines before using our products. These guidelines are designed to ensure a safe and enjoyable experience, highlighting proper use, awareness of medical conditions that may contraindicate use, care for the product, and the advisability of consulting a healthcare professional if in doubt about suitability for safe use.
At Erotixxx Toys, a division of 2 THE NEXT LEVEL LLC located in San Diego, California, each of our products is handcrafted with meticulous attention to detail, reflecting our commitment to quality. Given the artisanal nature of our manufacturing process, and in light of a recent increase in demand, we are currently experiencing longer production times. We kindly ask for your understanding as we navigate this busy period, and we aim to complete and dispatch orders within a timeframe of 2-5 business days.
