At Erotixxx Toys, a division of 2 THE NEXT LEVEL LLC located in San Diego, California, each of our products is handcrafted with meticulous attention to detail, reflecting our commitment to quality. Given the artisanal nature of our manufacturing process, and in light of a recent increase in demand, we are currently experiencing longer production times. We kindly ask for your understanding as we navigate this busy period, and we aim to complete and dispatch orders within a timeframe of 2-5 business days.

Erotixxx Toys emphasizes the importance of reading and understanding the Safety-Guidelines before using our products. These guidelines are designed to ensure a safe and enjoyable experience, highlighting proper use, awareness of medical conditions that may contraindicate use, care for the product, and the advisability of consulting a healthcare professional if in doubt about suitability for safe use.

As handmade products, items from Erotixxx Toys may exhibit slight variations in color, texture, or size due to the nature of our manufacturing process. These variations attest to the unique craftsmanship of each toy and do not impact the overall quality and functionality of the products.

Erotixxx Toys complies with legal obligations regarding customs declarations for international shipments. We accurately declare merchandise values and cannot underdeclare items or mark them as gifts to avoid taxes or duties. Customers are responsible for any taxes, duties, or fees imposed by their country.

The Attachment Hole is an adaptable feature on our toys that allows for secure attachment to smooth surfaces or compatibility with harness accessories. Use water-based lubricants and avoid abrasive cleaning materials to prevent damage to the silicone. Wash with warm water and mild soap, and thoroughly dry before storing.

Most orders are dispatched within 2-5 business days. You will receive an email with tracking information once your order is shipped. Delivery time varies depending on location but typically takes 5-10 business days.

We accept returns within 30 days of purchase if the product is intact, unused, and in its original packaging. Refunds are processed to the original method of payment after the returned item is inspected. Return shipping costs are not reimbursed.

Should there be any concern with your order upon receipt, it’s crucial to notify Erotixxx Toys within 3 days of delivery. To facilitate a smooth resolution process, please keep the item in its original, unopened packaging if the issue is apparent without unwrapping. Reporting promptly within the 3-day window is essential for warranty or replacement requests. For assistance, email us or visit our contact page.

Due to our manufacturing process involving precise molds, Erotixxx Toys cannot alter the dimensions of any toy. Each design is crafted based on existing molds to ensure consistency and quality, making custom sizing adjustments outside our current offerings unavailable.

For inquiries, support, or more information, Erotixxx Toys can be contacted exclusively via contact page. Our team is dedicated to providing timely responses to all queries, typically within 24 hours, to assist with any questions or concerns you may have.

Check the detailed descriptions and size charts available on each product page. Consider what suits your needs and preferences.

We are not responsible for physical damage caused by using the products, do so at your own risk.

If you feel any discomfort when using one of our products, stop immediately and reconsider using a size that meets your needs without causing any type of discomfort or pain.

For more information, carefully read the “Safety Guidelines“.

Yes, all our toys are made from high-grade, platinum-cured silicone using the EPI-200-SIT protocol.

PROTOCOL: EPI-200-SIT

TEST REQUESTED: Evaluate for the potential to elicit delayed dermal contact sensitization. This
study was conducted based on the requirements of OECD TG 439, in accordance
with the EU classification R38 and GHS category 2 requirements: Tests for
irritation and skin sensitization.

TEST RESULTS: The test article showed no evidence of causing dermal contact sensitization and
was classified as a non-irritant.

Erotixxx Toys does not ship to certain locations due to legal or shipping constraints. These include but are not limited to: Alabama (USA), Saudi Arabia, Malaysia, Thailand, United Arab Emirates, Vietnam, Maldives, India, Belarus, Burundi, Central African Republic, Cuba, the Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Somalia, Sudan, Darfur, Russia, Syria, Ukraine, Venezuela, and Zimbabwe.

Customers are responsible for any import taxes, duties, or other fees assessed by their country’s customs or government agencies. Erotixxx Toys advises customers to be aware of their country’s import regulations and to budget accordingly for any additional costs.

Clean your toy before and after each use with warm water and mild soap. For thorough disinfection, use a silicone-safe toy cleaner. Store in a cool, dry place away from direct sunlight.

We recommend using water-based lubricants as they are safe for use with silicone toys. Avoid using silicone-based lubricants as they can degrade the silicone material over time.

Our toys are versatile and suitable for both solo and partner play. We offer a range of products designed to enhance pleasure in various intimate activities.

We prioritize your privacy with discreet packaging and billing. All orders are sent in plain boxes with an undefined return address, by 2 THE NEXT LEVEL company.